Our Warranty Policy
Our purpose is to keep you doing what you love. The equipment you use should enable you to enjoy the task at hand whether its snorkelling, scuba diving, freediving or spearfishing. Rest assured that all gear we sell is backed by our MINIMUM 12 months warranty, this covers all manufacturing faults and defects - if you have an issue with gear purchased from us, we promise to do all we can to get you back in the water as fast as possible.
The Consumer Guarantees Act and Fair Trading Act provide the basis of Dive Gear Online's Warranty policy. The Consumer Guarantee Act sets out minimum standards for goods sold by Dive Gear Online. In the event that goods sold are not fit for purpose, or are faulty, the customer has the right to a repair, replacement or a refund.
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Dive Gear Online products have a minimum 12 month warranty from date of purchase. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident or wear and tear are not covered by our warranty policy. Note that some of our suppliers have an extended warranty period so a lot of products are covered for 2 years from the date of purchase with some products being covered for up to 4 years. If you have a warranty concern then please contact us and we will do all we can to get things resolved for you.
If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.
Once we receive the product then we will resolve in one of 4 ways:
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product arrived in as our Courier supplier will need to inspect it. Please contact us and we will organise the return of the product for inspection and will endeavor to send you a replacement as soon as possible.
How to Initiate a Claim:
Contact us at email@example.com with the details of your claim. Please include as much information as possible including receipt or time of purchase so we can track down the receipt and the details of the fault/claim. If you can also include a photo of the damaged item that would be great as some things we may be able to resolve quicker with a photo.
Once we have been in touch then you will need to return the faulty goods back to us. Please send them to:
Dive Gear Online
41 Clyde Street
Please ensure you send it using Track and Trace as Dive Gear Online will not be responsible for any items that do not get delivered back to us.
Refusing or cancelling orders
In the unlikely event that the goods or services you have ordered are no longer available, we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of re-seller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. While we endeavor to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted.