Terms & Conditions

These terms are issued by Dive Gear Online and are effective from June 1st, 2019. They cover the use of our websites – divegearonline.co.nz and divenow.co.nz.

Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites.  

About Us

This website is owned and operated by Dive Whangarei Limited. If you wish to contact us please email us on info@divenow.co.nz or phone 09 438 1075.

1. Content

While we endeavor to supply accurate information on this site, errors and omissions may occur. Dive Gear Online does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Dive Gear Online reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Dive Gear Online makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order

We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you which indicates that your order has been accepted and you may not cancel it.

3. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavor to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

4. Pricing

All prices listed on www.divegearonline.co.nz and divenow.co.nz are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the New Zealand low value GST threshold.

5. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

6. Delivery and Delivery Charges

At this time, we only deliver to New Zealand addresses. 

Please note that a signature is optional for receiving deliveries. If goods are lost or damaged in transit, please contact us within 7 business days by emailing us at info@divenow.co.nz.

If your order is lost we will use your delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

7. Delivery Period

Delivery lead time for products may vary. Deliveries to rural addresses and deliveries of dangerous goods in some areas may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by clicking on the link in the dispatch email.

8. Intellectual Property

Dive Gear Online, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright. 

9. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Dive Gear Online and are not under the control of Dive Gear Online. The links are only provided as a convenience, and do not imply that Dive Gear Online endorses, checks, or approves of the third party site. Dive Gear Online is not responsible for the privacy principles or content of these third party sites. Dive Gear Online is not responsible for the availability of any of these links.

10. Privacy Policy

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information.

 11. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

12. Changes to this Agreement

Dive Gear Online reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

13. Consumer Guarantees Act

Refer to Consumer Guarantees Act for more information.