We know that you will be eagerly anticipating the delivery or your new purchase, and to speed things up we have compiled a couple of handy shipping FAQ's for you below.
How much does shipping cost?
If your order is over $150.00 it will cost you nothing at all ( rural delivery excluded). Yes, you read that correctly. You get FREE shipping on all orders placed online over $150.00 and delivered to a physical New Zealand address.
If your order doesn't quite make it to $150.00 you will be charged a flat rate fee of $8.50. So it makes sense to bundle up your purchase and maximize your savings.
Customers with an RD address (rural delivery) will be charged an additional fee of $7.50.
How soon can I expect to receive my order?
We aim to deliver within 1-3 working days (Monday–Friday) of you placing your order, however on occasion certain items may be temporarily out of stock. If this happens, you will receive an email to advise you of the expected delay time.
Can I pick my order up from my local store?
Unfortunately, we do not have the facilities to hold all items in any of our stores.
Why can't I use a P.O. Box as my delivery address?
We are committed to making sure that each delivery reaches the right person in a timely fashion. We need to deliver to a home or work address where someone can sign for the delivery. Therefore P.O. Boxes are unfortunately not an option and we are also unable to leave items at an address if they are unsigned for.
Can I ship my order to an address outside of New Zealand
Unfortunately, we are unable to ship any orders outside of NZ at the moment.